Customer Experience & Contact Center
Contact Center as a Service (CCaaS)
CCaaS platforms providing voice, digital channels and orchestration.
Top 15 solutions
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NICE
NICE CXone
01
Comprehensive CCaaS leader.
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Genesys
Genesys Cloud CX
02
Composable CCaaS.
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Five9
Five9 Intelligent CX Platform
03
Cloud CCaaS leader.
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AWS
Amazon Connect
04
Pay-as-you-go cloud CCaaS.
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Talkdesk
Talkdesk CX Cloud
05
Industry-tailored CCaaS.
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8x8
8x8 Contact Center
06
UCaaS + CCaaS unified.
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Cisco
Cisco Webex Contact Center
07
Enterprise Webex-integrated CCaaS.
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RingCentral
RingCentral RingCX / Contact Center
08
Mid-market CCaaS + UCaaS.
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Microsoft
Microsoft Dynamics 365 Contact Center
09
Copilot-led CCaaS.
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Vonage
Vonage Contact Center
10
Salesforce-integrated CCaaS.
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Zoom
Zoom Contact Center
11
Video-first CCaaS.
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Avaya
Avaya Experience Platform
12
Avaya cloud CCaaS.
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Content Guru
Content Guru storm
13
European CCaaS.
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Sprinklr
Sprinklr Service / Voice
14
Unified CXM CCaaS.
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NICE
LiveVox (NICE)
15
Outbound + omnichannel CCaaS.
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