Customer Experience & Contact Center
Conversational AI Platforms
Conversational AI platforms for IVR, chatbots, voicebots and agents.
Top 15 solutions
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Cognigy
Cognigy.AI
01
Enterprise conversational AI leader.
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Kore.ai
Kore.ai
02
Conversational + agent AI platform.
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Google
Google Cloud Conversational Agents (Dialogflow CX)
03
Vertex-integrated CAI.
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AWS
Amazon Lex + Q in Connect
04
Cloud-native conversational AI.
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Microsoft
Microsoft Copilot Studio
05
Low-code CAI + agents.
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IBM
IBM watsonx Assistant
06
Enterprise virtual agent.
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NICE
NICE Enlighten Autopilot
07
Domain-tuned CAI for CX.
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Genesys
Genesys Cloud AI
08
Native CCaaS conversational AI.
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Boost.ai
Boost.ai
09
European conversational AI.
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OneReach.ai
OneReach.ai
10
Multi-modal AI agents.
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Avaamo
Avaamo
11
Generative AI for CX.
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LivePerson
LivePerson Conversational Cloud
12
Messaging + CAI leader.
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[24]7.ai
[24]7.ai Engagement Cloud
13
AI-driven CX automation.
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Yellow.ai
Yellow.ai
14
Generative CAI for enterprises.
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Salesforce
Salesforce Einstein Bots / Agentforce
15
CRM-native CAI.
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