Applications & Business Software
CRM Customer Engagement Center
Platforms powering omnichannel customer service and case management.
Top 15 solutions
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Salesforce
Salesforce Service Cloud
01
Market-leading service CRM.
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Microsoft
Microsoft Dynamics 365 Customer Service
02
Deep Microsoft 365 integration.
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ServiceNow
ServiceNow Customer Service Mgmt
03
Workflow-driven service ops.
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Oracle
Oracle Service
04
Enterprise service with B2B strength.
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Zendesk
Zendesk Suite
05
User-friendly omnichannel service.
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Freshworks
Freshworks Freshdesk
06
Mid-market focused service.
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HubSpot
HubSpot Service Hub
07
Inbound-aligned service platform.
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SAP
SAP Service Cloud
08
Integrated with SAP back-office.
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Pega
Pegasystems Pega Customer Service
09
Decisioning and AI-driven service.
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Sprinklr
Sprinklr Service
10
Unified CXM + service.
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Verint
Verint CX Automation
11
Workforce-tied service automation.
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eGain
eGain Customer Engagement Hub
12
Knowledge-led service.
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Kustomer (Meta)
Kustomer
13
Conversational service platform.
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Zoho
Zoho Desk
14
Cost-effective SMB service.
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SugarCRM
SugarCRM Serve
15
Mid-market service offering.
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